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Product Data Maintenance

process component

Definition

Product Data Processing enables a company to manage all product data that describes its tangible and intangible products and that is relevant to control its business processes, such as sales, purchasing, planning, production, and accounting processes.

Technical Data

Software Component Version	ESM CRM 7.02
Technical Name	ProductDataMaintenance
Namespace	http://sap.com/xi/ESM/CRM

Business Context and Use

This process component provides services that enable you to access and manage product data in SAP Customer Relationship Management (CRM) using a master data management solution or external application. It could, for example, allow applications such as internet stores to access information about products that is stored in SAP CRM.
The following product types are supported:

Material
Service Product
Warranty
Individual Material (corresponds to "objects" in the SAP CRM backend system)

The process component enables you to create and maintain product data using a range of service operations. The service operations available support the following typical scenarios:

Searching for products and objects based on various criteria
Retrieving detailed information about products and objects
Accessing information about products and objects stored in the form of attachments
Creating and changing product data
Creating a multiple number of products at once

Materials, services, warranties, and objects (to some degree) are technically products of different product types. Each product of these product types is created in the SAP CRM backend system using the product framework. The underlying structure of all these entities is therefore very similar.

The product type describes the basic characteristics of a product. It also determines to which product categories a product can be assigned, thus defining the structure of the product and how it can be used.

Products are identified by a compound key:

ID (ProductInternalID)
Logical system (SourceBusinessSystemID)
Product type (ProductTypeCode)

When products are created and a logical system passed, this is "inherited" by all data parts of the product. It is not possible to to pass different logical systems for different data records, such as the category assignment or sales organization. However, a logical system can be passed for references to other materials or service products, since it is part of the logical key.

Integration

This process component communicates with other process components using the following interactions:

Structure

Product Data Maintenance process component view diagram

The following entities are part of this process component:

Service Interfaces

Manage Individual Material In	Group of operations used to manage individual material data.
Manage Intellectual Property In	An interface to request the creation, update or reading of Intellectual Properties (instances of the Intellectual Property business object)
Manage Material In	An interface to manage materials.
Manage Service In	An interface to manage service products.
Manage Warranty In	Group of service operations for managing a warranty.
Material Processing In	An inbound interface to process materials asynchronously.
Material Processing Out	An outbound interface to processes materials asynchronously.
Query Individual Material In	Group of operations used to retrieve a list of individual material records based on different criteria and provide a list of individual material records as a result.
Query Intellectual Property In	An interface to execute a search for intellectual properties (instances of the Intellectual Property business object)
Query Material In	An interface to find basic data on materials.
Query Service In	An interface to find basic data on service products.
Query Warranty In	A service interface for querying warranties.
Service Product Processing In	An interface to process service products asynchronously.
Service Product Processing Out	An interface to processes service products asynchronously.

Business Objects

Individual Material	An object that occurs only once in the world and is uniquely identifiable. The term covers for example: - the most often occourring use case is an instance of a material for example a coffeemachine with an unique number assigned by the manufacturer or a vehicle with a specific licences plate number - a Software/Hardware used in Information Technology for example Monitors, Networkservers - machines, which are serviced and the places, where they are situated
Intellectual Property	An intangible product consisting of the inalienable property that is acquired by an act of creation.
Material	A tangible product that can be created and then represents a business value. Its creation or production is time-independent of its sale and consumption or use. A material can be traded, used in manufacturing, consumed, or produced.
Service Product	An intangible product that describes the provision of a service. A service is provided at the time of its use.
Warranty	A guarantee to vouch for defects or faults in the product purchased that is valid for a specific period of time. The type and scope of these services, such as repairing a defect for free or taking the product back, are defined in the warranty.

Constraints

The following constraints and restrictions apply:

Customer-defined set types and relationship types are not supported.
Not all standard set types and relationship types available in the backend are supported, such as structured products.
Change history is not supported.
Pricing conditions are not supported.
Configurable products are not supported.
Mandatory fields on the SAP CRM WebClient UI are not checked by the services.
The base category cannot be changed using services. This has to be performed in the SAP CRM backend using the recategorization transaction.
Only individual changes can be made (a complete new data screen cannot be sent). For example, you have product descriptions in English, German, and French. You want to add a description in Italian and delete the description in French. To do this, you have to do an insert for the Italian record, and a delete for the French record.
It is not possible to switch from template data to your own data and back, using services.

Notes on SAP Implementation

Prerequisites

To use the operations contained in this process component, you have to be using the application components Products (CRM-MD-PRO) and Central Part of Product Master (AP-MD-PRO).

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