|Software Component Version||ESM CRM 7.02|
The Business Partner Data Management process component allows applications to be provided that create and maintain business partner data using a range of service operations. The service operations support many different scenarios including the following.
In SAP CRM the functionaliy provided is known as account and contact management, which is technically based on the business partner. Account and contact management comprises individual accounts, corporate accounts, and groups, which are techically business partners with category "person", "organization", and "group".
The Business Partner Data Management process component supports a wide range of possible use cases. As an example, in the following a sales representative uses service operations to create a business partner (customer) and perform follow up activities throughout a sales cycle.
This process component communicates with other process components using the following interactions:
The following entities are part of this process component:
|Action Business Partner In||An interface to deactivate a business partner.
|Business Partner Processing In||An interface to process business partners.|
|Business Partner Processing Out||An interface to confirm business partner creation and cancellation.|
|Customer Processing In||An interface to process a business partner (customer).|
|Customer Processing Out||An interface to confirm a business partner (customer).
|Manage Business Partner In||An interface to manage business partners.
|Manage Customer In||An interface to manage a business partner (customer).|
|Query Business Partner In||An interface to search for business partners based on various criteria.|
|Business Partner||A business partner is a person, an organization, or a group of persons or organizations in which a company has a business interest.|
|Customer||A customer is a business partner with whom a business relationship exists. Customers can be internal or external, and they receive, use, and pay for goods or services that are provided by a vendor or service provider.|
The following are not supported:
Before using the service operations in the
Business Partner Data Management
process component, ensure that the SAP CRM back-end system is set up in the usual way so that business partners can be created and maintained in the SAP CRM back-end system. In addition ensure that business partners are configured to use Marketing Attributes and Attribute Sets.
Note that in the SAP CRM context, employees are generally created in a connected HCM system. If you are not using an HCM system, you can create an employee by creating a business partner with the role employee.
For more information see the business partner documentation in the help portal at http://help.sap.com .