SAP - The Best-Run Businesses Run SAP ES Workplace

Home | Dispute Management | Dispute Management | Dispute Case

Powered by SAP Solution Composer

Search

Related Information
Where used

ES Workplace Basket
Open Basket
Add to Basket

Dispute Case

business object

Definition

A DisputeCase describes and supports the resolution process for receivables-related disputes with a business partner. Dispute cases are created for any receivable-related issues, in particular when underpayments take place. Objects in a dispute case can be open receivables, cleared receivables or customer accounts.

Technical Data

Software Component Version ESM ERP 606
Technical Name DisputeCase


Business Context and Use

The Dispute Case  business object enables the processing of receivables-related disputes. Dispute cases are created when a customer pays less than the original invoice amount for a variety of reasons, including dissatisfaction with a job. A dispute dase is a record that contains all the information relevant to a disputed invoice and is the central business object tying together all the information and activities necessary to process and resolve disputes.

Notes on SAP Implementation

The service interfaces of the Dispute Case business object communicate with the back-end application SAP Dispute Management. Technically, the dispute case of the back-end application is a case-management application. To use the service interfaces, the backend application SAP Dispute Management has to be customized and configured, see Financial Suppy Chain Management -> Dispute Management. 

Service Interfaces

Dispute Case Out
An interface to confirm dispute cases.
Category: SAP A2A Direction: outbound
Query Dispute Case In
An interface to find dispute cases.
Category: A2X Direction: inbound
Dispute Case In
Category: SAP A2A Direction: inbound
Manage Dispute Case In
An interface to manage dispute cases.
Category: A2X Direction: inbound