|Software Component Version||ESM ERP 606|
The Dispute Case business object enables the processing of receivables-related disputes. Dispute cases are created when a customer pays less than the original invoice amount for a variety of reasons, including dissatisfaction with a job. A dispute dase is a record that contains all the information relevant to a disputed invoice and is the central business object tying together all the information and activities necessary to process and resolve disputes.
The service interfaces of the Dispute Case business object communicate with the back-end application SAP Dispute Management. Technically, the dispute case of the back-end application is a case-management application. To use the service interfaces, the backend application SAP Dispute Management has to be customized and configured, see Financial Suppy Chain Management -> Dispute Management.