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Definition

An interface to manage dispute cases.

Business Context and Use

The Manage Dispute Case In inbound service interface groups operations that allow dispute cases to be managed. The operations of this service interface can read and update a dispute case. Furthermore the service interface provides check operations for updating and creating dispute cases.
The ChangeStateID element is used to check whether an update operation can be performed on the dispute case or not. The ChangeStateID represents the state of the dispute case in the back-end system when reading the dispute case. If there is a newer version in the back-end system than is specified in the update message, the message is not processed. In this way you can ensure that changes of other users are not overwritten. Updates which are uncritical do not affect the ChangeStateID. Uncritical changes are for example, automatic assignment of an item to the dispute case, adding an attachment, deleting an attachment or adding a note.
The ChangeStateID is passed back to the caller by the operation Read Trade Receivables Payables Dispute Case . It is mandatory input for the operations Update Trade Receivables Payables Dispute Case and Check Trade Receivables Payables Dispute Case Update .

Service Operations

Constraints

Note there is no synchronous create operation for creating a dispute case.
SAP Dispute Management contains two parts

• Dispute Management (software-componenent FINBASIS)
• Process Integration (software-componenent SAP_APPL)

These two components may run on two different systems. Due to the fact that a creation of a Dispute Case has to insert data in both systems, a synchronous create operation cannot be supported.

Notes on SAP Implementation

The Web Dynpro Applications UDM_DC_MAINTAIN_CASUAL and UDM_DC_MAINTAIN_PROFESSIONAL of SAP Dispute Management use the following service operations of this service interface as Web Services:

• Read Trade Receivables Payables Dispute Case
• Check Trade Receivables Payables Dispute Case Update

For more information about the Web Service configuration, see Customizing for SAP Dispute Management under Financial Supply Chain Management -> Dispute Management -> Dispute Case Processing -> Web Interface for Dispute Case Processing -> Configure Web-Services .