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Enterprise Content Management

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Enterprise Content Management (ECM) is the strategy, methods and tools used to capture, manage, store, preserve, and deliver content and documents related to organizational processes (source: AIIM). To enable content-rich business processes from an end-to-end perspective, the seamless integration of ECM services into business applications is key. SAP provides several ECM services as intergal part of its applications and SAP's partners complement and enrich this offering with a large variety of ECM services.

 

Document Management SAP Component or Feature Available SAP offers multiple capabilities to handle the creation, storage, and delivery of documents in a business context. A close coupling with SAP Business Suite ensures an enterprise wide consistency across structured business objects and unstructured content.  In addition, SAP Extended Enterprise Content Management by Open Text integrates with SAP Business Suite to help you manage unstructured content as processes and transactions supported by enterprise applications.
 
 
Records Management SAP Component or Feature Available

SAP Records Management provides a content integration framework for records and case management capabilities.    Based on SOA, it has the flexibility to be integrated and aligned with your business processes. It provides rapid prototyping and gives you a single, integrated view for content generated across the business landscape to solve problems in the following areas:

  • Management of increase in digital content volume while reducing the operational costs of organization 
  • Case file management for change management and approval processes 
  • Comply with document retention and retrieval regulations while insuring that needed paper and digital content is properly preserved 
  • Leverage digital content to improve internal processes and service delivery to the citizens/customers
 
 
ECM Integration SAP Component or Feature Available The ECM integration layer of SAP NetWeaver facilitates the seamless integration of core ECM services provided by SAP as well as extended ECM services provided by partners and 3rd party vendors. Thus, SAP applications and composites can easily embed state-of-the-art ECM capabilities to power content-rich business processes.
 
 
SAP Product Available Partner Product Available SAP Product Available with Future Releases Partner Product Available with Future Releases Future Focus