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process components
Customer Requirement Processing Location Data Management

service interfaces

Related Information
Enterprise Services in Sales Order Processing Request for Access (for partners and customers with S-users only) Access the ES Workplace SCM System

Sales Order Processing

main process

Sales Order Processing is a mission-critical process that all customers manage in one way or another. It includes a whole host of sub-processes and services, including credit limit checking, foreign-trade processing and ATP checking. While we often assume an online sales order management system, inbound orders may take on a variety of forms, such as EDI, Internet, or FAX. In viewing the entire process, keep in mind that some of the sub-process and services are large subjects entirely on their own.

Improving Customer Service

Better service levels

Reduce late orders

Reducing Operating Costs & Increasing Efficiency

Reduce administration, improve business processes

Reduce order processing costs

Increasing Revenue

Improve order fill rate

Rules-based Available-to-Promise (ATP) SAP Component or Feature Available

Companies use predefined rules to automatically or manually optimize the decision-making process for choosing between alternatives such as products, locations, or production process models.

Multilevel ATP Check SAP Component or Feature Available

This is useful when a large part of the value-added activity arises at final assembly, because the components needed to produce an end product are checked when a sales order is created.

Capable-to-Promise (CTP) SAP Component or Feature Available

The solution lets companies call production during an ATP check when the requested product is not completely available, in order to produce the remaining quantity or to procure it externally.

Product Allocation SAP Component or Feature Available

Unpredictable problems can lead to critical situations in order processing. Product allocations help companies address and control such problems early by providing visibility into which quantity of a product will be used for which purpose.

Backorder Processing SAP Component or Feature Available

Companies can redistribute confirmed or partly confirmed quantities according to priorities and hierarchies, and override or manually affect the results of the ATP check when necessary. This is an important feature for companies that have large key customers making up the majority of overall demand.

SAP Product Available

Partner Product Available