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Operation

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SAP NetWeaver and SAP Solution Manager enables IT organizations to deliver the services required by the business.

 

Incident Management SAP Component or Feature Available

Enables centralized and common incident and issue message processing on multiple organization levels, and offers a communication channel with all relevant stakeholders of an incident. The process includes business users, SAP experts at the customer site, SAP Service&Support and Partner Support employees. It is integrated in all ALM processes of SAP Solution Manager and in any SAP Business suite solution. It can be connected to a non-SAP help desk application. Includes follow-up activities such as knowledge research, root cause analysis, or change management.

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Business Process Operations SAP Component or Feature Available SAP Solution Manager enables IT organizations to ensure the smooth and reliable flow of core business processes meeting business requirements.

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Job Management SAP Component or Feature Available

SAP Central Process Scheduling by Redwood enables IT organizations to schedule automated jobs and processes. Unique features are linking of batch jobs into process chains, sophisticated prioritization of jobs by business priority, restart functions as well as central management and control,  IT organizations can take control of their complex batch job dependencies and make sure all processes complete within the allocated time windows.

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Virtualization and Adaptive Computing SAP Component or Feature Available

SAP NetWeaver enables IT organizations to run software on available hardware resources to increase the performance and availability of applications. The adaptive computing controller tool of SAP NetWeaver provides complete software virtualization and can be combined with various hardware and software virtualization offerings from SAP partners. This helps IT organizations maximize hardware resource utilization and achieve greater flexibility in allocating resources to support business priorities.

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Technical Operations SAP Component or Feature Available SAP Solution Manager and SAP NetWeaver provide capabilities for monitoring, alerting, analysis, and administration of SAP solutions, and allow customers to reduce TCO by predefined content and centralized tools for all aspects of SAP Solution Manager operations. It provides end-to-end reporting functionality either out-of-the-box, or individually created by customers.

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SAP Product Available Partner Product Available SAP Product Available with Future Releases Partner Product Available with Future Releases Future Focus