Found 59 business objects in CRM
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A structured view of various types of activities, such as letter, e-mail, or fax activities, for the purpose of planning and documenting all actions and interacti...
A task used in Activity Management containing information about anything an employee needs to do within a certain time frame, and which can be related to a busine...
Type of activity that is recorded in an employees calendar, including scheduled meetings, and external events.
A business partner is a person, an organization, or a group of persons or organizations in which a company has a business interest.
A carrier of unstructured information and additional control and monitoring information.
A plan of action comprising measures that are necessary to execute and monitor marketing activities intended to reach a defined goal. It covers all measures withi...
Information sent by a potential channel partner, requesting to enter a partnership with the brand owner.
A structured view of the various types of channel partner request, such as request for registration or request for qualification, for the purpose of approval by t...
A customer is a business partner with whom a business relationship exists. Customers can be internal or external, and they receive, use, and pay for goods or serv...
A Customer Complaint is the recorded objection of a customer, typically related to an experience the customer has had with a seller or service provider. It is use...
A binding statement of amounts receivable resulting, for example, from deliveries to a customer, services performed for a customer, adjustments to these receivabl...
A request to create one or several customer invoices, or to take account of the data for the underlying business document when creating a customer invoice.
An offer by a seller to a customer for the delivery of goods or services according to fixed terms. The offer is legally binding for the seller for a specific peri...
A record of relevant data from customer business transactions involving product sales and service activities that can have an effect on rebates that the same or a...
A document, valid for a specific period of time, that defines the terms and conditions for the granting of financial or product incentives.
A digital asset is any form of content or media that have been formatted into a binary source that includes the right to use it. A digital file without the right ...
A carrier of unstructured information as well as control and monitoring information. A Document can be defined as a file or folder. Every Document has a status an...
Type of activity that records text and graphics sent via groupware or the Internet. Emails can include attachments, and can also be sent automatically to a large...
AFinancial Services Customer Quoteis an offer from a financial services institute to a financial services customer regarding the delivery of goods and provision o...
A combination of all user accounts of a person in a system landscape. It contains the settings required for system access and the associated user rights and restr...
An identity is a representation of the uniqueness of a human person or non-human subject in a uniform way. The identity specifies the persons or subjects creden...
An object that occurs only once in the world and is uniquely identifiable. The term covers for example: - the most often occourring use case is an instance of a m...
A physical or logical location at which a business object, for example software or a material, is installed during a certain period of time. An installation point...
An Installed Base is a container that holds structured information of business components and their compositions as well as their business features. Installed Bas...
An intangible product consisting of the inalienable property that is acquired by an act of creation.
An inquiry into the rights to an intellectual property, which can be restricted to a certain period of time, a certain market segment, and a certain quantity. The...
Type of activity that records any type of interaction with a customer such as a telephone call, or call report from a customer visit, or information on a trade fair.
A business transaction that describes the potential or projected business interests of a business partner and the interactions based on this, over a period of tim...
A report on the usage of rights that are licensed to a licensee through a particular contract.
A journal of one or more events related to a specific membership that is processed against the reward rules defined in the loyalty program to award points, redeem...
Loyalty program membership entitles a customer to specific benefits and privileges defined in the loyalty program. It links a customer to a loyalty program.
A tangible product that can be created and then represents a business value. Its creation or production is time-independent of its sale and consumption or use. A ...
A MeasuringDevice is a device located at a point on an individual material or an installation point using which a specific characteristic of the individual materi...
A document used in Opportunity Management, representing a recognized possibility for sales of products or services. An opportunity can result from a trade fair, a...
Payment Cards, such as credit cards, debit cards, or charge cards, are payment instruments issued by banks, financial institutions and businesses to individuals (...
A product catalog is a hierarchical directory of products and/or services. Associated information such as descriptions, texts, images, attributes and prices can b...
The composition of a configurable product with its property valuations. A Product Configuration contains interrelationships and property valuations that result fr...
One or several products which a seller can recommend to a customer as a suggestion to buy.
A well-organized and, if required, hierarchical compilation of documents and other records, which belong together in a factual manner and which are used in the ar...
A description of the specific rights and duties of a responsible acting agent, such as a person or an organizational center.
An outline sales agreement that contains special conditions negotiated between the vendor and a customer, for example, price, target value or target quantity. A s...
An agreement between a seller and a customer concerning the sale and delivery of goods, as well as any services that are associated with these processes, on a spe...
A specification of a price, a discount, or a surcharge for sales and service. The specification is defined for a combination of properties and is valid for a spec...
A record of services and spare parts that a service technician reports back after performing a service for a customer. A service confirmation documents actual wor...
A long-term agreement about the content and scope of services that are performed for a customer. Within a service contract, which is typically charged to the cust...
An agreement between a company and one or more business partners to control business transactions such as open item accounting and billing.
An agreement between a service provider and a customer about the execution of services at a specific time and for a specific price. In addition, the service order...
A legally binding offer with fixed conditions made to a customer for the performance of services, for the delivery of spare parts, the usage of tools or other exp...
An intangible product that describes the provision of a service. A service is provided at the time of its use.
A request from a customer to a service provider to solve an issue that the customer has with regard to a product. In addition to the description and the categoriz...
A group of customers, prospects or contact persons to be contacted by means of marketing activities. A target group can include business partners and relationships.
Segment of the market defined by a combination of attributes such as geographical information, product categories or accounts that are used to describe its respon...
A marketing activity with a specified period of time to drive consumer behavior, particularly to build demand. A trade promotion is paid for by manufacturers of c...
A non-binding document that outlines all promotional activity that a manufacturing company plans to run for a retail account. A trade promotion takes place within...
A physical location at which a Utilities device can be installed and utility services can be supplied.
A Utilities Point Of Delivery is a virtual location at which market participants in a Utilities sector communicate data and offer services, including grid usage, ...
An electronic coupon issued by a company to a customer with a defined value or discount, indicating a credit against future purchases or expenditures.
A guarantee to vouch for defects or faults in the product purchased that is valid for a specific period of time. The type and scope of these services, such as rep...
A contract between employer and employee by means of which the employee is obliged to provide his or her labor while the employer is obliged to provide the agreed...
