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Customer Return

business object

Definition

The request by a customer to the seller to take back delivered goods and reverse the sale.

Technical Data

Software Component Version ESM ERP 606
Technical Name CustomerReturn
Business Object Type Business Process Object


Business Context and Use

The Customer Return  business object is used to process the return of goods by customers. Goods may be returned by customers for a variety of reasons. For example, customers wish to return damaged goods to the seller, or sellers may wish to return goods that had been delivered for sale on approval to the supplier.  The Customer Return  business object facilitates the service operations which allow suppliers to register the receipt of goods using a returns delivery, and posting the goods to stock (for example, blocked stock) as well as the creation of credit memos.

Other Terms

Return (synonym in SD-SLS)

Features

The Customer Return business object enables the following functions:

Service Interfaces

Intracompany Transportation Requesting Out
An interface to request the creation, change, or cancellation of in-house transportation requests.
Category: SAP A2A Direction: outbound
Documented Credit Decision Out
An interface to send  documented credit decision data.
Category: SAP A2A Direction: outbound
Query Customer Return In
Group of operations to search for customer returns, restricted according to different criteria.
Category: A2X Direction: inbound
Manage Customer Return In
Request and confirmation to Customer Return Processing to create a customer return and display customer returns.
Category: A2X Direction: inbound
Entries for Customer Return
Category: A2X Direction: inbound

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