|Software Component Version||ESM CRM 7.02|
This process component provides services that enable you to access and manage product data in SAP Customer Relationship Management (CRM) using a master data management solution or external application. It could, for example, allow applications such as internet stores to access information about products that is stored in SAP CRM.
The following product types are supported:
The process component enables you to create and maintain product data using a range of service operations. The service operations available support the following typical scenarios:
Materials, services, warranties, and objects (to some degree) are technically products of different product types. Each product of these product types is created in the SAP CRM backend system using the product framework. The underlying structure of all these entities is therefore very similar.
The product type describes the basic characteristics of a product. It also determines to which product categories a product can be assigned, thus defining the structure of the product and how it can be used.
Products are identified by a compound key:
When products are created and a logical system passed, this is "inherited" by all data parts of the product. It is not possible to to pass different logical systems for different data records, such as the category assignment or sales organization. However, a logical system can be passed for references to other materials or service products, since it is part of the logical key.
This process component communicates with other process components using the following interactions:
The following entities are part of this process component:
|Manage Individual Material In||Group of operations used to manage individual material data.|
|Manage Intellectual Property In||An interface to request the creation, update or reading of Intellectual Properties (instances of the Intellectual Property business object)|
|Manage Material In||An interface to manage materials.|
|Manage Service In||An interface to manage service products.|
|Manage Warranty In||Group of service operations for managing a warranty.|
|Material Processing In||An inbound interface to process materials asynchronously.|
|Material Processing Out||An outbound interface to processes materials asynchronously.|
|Query Individual Material In||Group of operations used to retrieve a list of individual material records based on different criteria and provide a list of individual material records as a result.|
|Query Intellectual Property In||An interface to execute a search for intellectual properties (instances of the Intellectual Property business object)|
|Query Material In||An interface to find basic data on materials.|
|Query Service In||An interface to find basic data on service products.|
|Query Warranty In||A service interface for querying warranties.|
|Service Product Processing In||An interface to process service products asynchronously.|
|Service Product Processing Out||An interface to processes service products asynchronously.|
|Individual Material||An object that occurs only once in the world and is uniquely identifiable. The term covers for example: - the most often occourring use case is an instance of a material for example a coffeemachine with an unique number assigned by the manufacturer or a vehicle with a specific licences plate number - a Software/Hardware used in Information Technology for example Monitors, Networkservers - machines, which are serviced and the places, where they are situated|
|Intellectual Property||An intangible product consisting of the inalienable property that is acquired by an act of creation.|
|Material||A tangible product that can be created and then represents a business value. Its creation or production is time-independent of its sale and consumption or use. A material can be traded, used in manufacturing, consumed, or produced.|
|Service Product||An intangible product that describes the provision of a service. A service is provided at the time of its use.|
|Warranty||A guarantee to vouch for defects or faults in the product purchased that is valid for a specific period of time. The type and scope of these services, such as repairing a defect for free or taking the product back, are defined in the warranty.|
The following constraints and restrictions apply:
To use the operations contained in this process component, you have to be using the application components Products (CRM-MD-PRO) and Central Part of Product Master (AP-MD-PRO).