Dispute Management
process component
Definition
contains functions for processing receivables-related dispute cases. It supplements the logistics process chain Purchase Order – Delivery – Invoice – Payment in the stage between invoice and payment if there are discrepancies with the customer.
Technical Data
Business Context and Use
In business relationships, business partners frequently reduce the amounts of payments. These reductions have usually not been agreed with the payment recipient and therefore, the payment recipient has to investigate and resolve them. The process component
Dispute Management
enables improved management of invoice-related disputes with customers when one or more processes must be invoked in order to address the underlying claim. It accomplishes this by providing services for the primary business object
Dispute Case
of this process component.
Integration
This process component communicates with other process components using the following interactions:
Structure
The following entities are part of this process component:
Service Interfaces
Business Objects
|
Dispute Case
|
A DisputeCase describes and supports the resolution process for receivables-related disputes with a business partner. Dispute cases are created for any receivable-related issues, in particular when underpayments take place. Objects in a dispute case can be open receivables, cleared receivables or customer accounts. |